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Bibliography

BOOKS:

Reilly, Thomas P. Value-Added Selling . New York: McGraw-Hill.

Reilly, Thomas P. Value Added Sales Management. Chicago: Contemporary Books.

Reilly, Thomas P. Customer Service Is More Than a Department: It's an Attitude. St. Louis: Motivation Press.

Reilly, Thomas P. Coaching for Sales Success: Motivation Press

Reilly, Thomas P. Selling Smart!. St. Louis: Motivation Press.

Reilly, Thomas P. Simple Psychology. St. Louis: Motivation Press.

Reilly, Thomas P. Crush Price Objections. St. Louis: Motivation Press.

Reilly, Thomas P. The Value Added Organization. St. Louis: Motivation Press.

Reilly, Thomas P. How to Sell and Manage in Tough Times and Tough Markets. St. Louis: Motivation Press.

Reilly, Thomas P. Get Out of the Wagon and Help Me Pull This Thing. St. Louis: Motivation Press

Alessandra, Anthony J.; Wexler, Phillip S. Non-Manipulative Selling. Reston, VA: Prentice-Hall.

Brooks, William T. High Impact Selling. New Jersey: Prentice-Hall.

Rackham, Neil. SPIN Selling. New York: McGraw-Hill.

Miller, Robert B.; Heiman, Stephen E. Strategic Selling. New York: William Morrow and Company, Inc.

Black, Robert, and Jan Srygley-Mouton. Guideposts for Effective Salesmanship. Chicago: Playboy Press, 1970.

Brooks, William T.; Travisano, Thomas M. You’re Working Too Hard to Make the Sale! Chicago: Irwin Professional Publishing.

Carew, Jack. You’ll Never Get No for an Answer. New York: Simon & Schuster.

Petersen, Glen S. High-Impact Sales Force Automation. Florida: St. Lucie Press.

Treacy, Michael; Wiersema, Fred. The Discipline of Market Leaders. Addison-Wesley Publishing Company.

Eyre, Linda and Richard. Lifebalance. New York: Simon & Schuster, 1987.

Lakein, Alan. How to Get Control of Your Time and Your Life. Chicago: Signet, 1973.

Covey, Stephen R. The 7 Habits of Highly Effective People. New York: Simon & Schuster, 1989.

Johnson, Spencer. The Psychology of Winning. Berkley.

Sinetar, Marsha. Do What You Love and the Money Will Follow. New York: Dell Publishing, 1987.

Bolton, Robert and Dorothy Grover. People Styles at Work. New York: American Management Association.

Montgomery, Robert L. Listening Made Easy. New York: Amacom, 1981.

Nichols, Ralph G. and Leonard A. Stevens. Are You Listening? St. Louis: McGraw-Hill, 1957.

PERIODICALS & NEWSLETTERS:

The American Salesman: National Research Bureau. 424 North Third Street, Burling, Iowa 52601.

Sales And Marketing Management: Bill Communications. 633 Third Avenue, New York, New York 10164-0563.

Selling Power: Selling Power. P. O. Box 5467, Fredericksburg, Virginia 22403.

Sales MasterMind: The Economics Press. 12 Daniel Road, Fairfield, New Jersey 07004-2565.

Selling Advantage: Progressive Business Publications. 715 Lancaster Ave., Bryn Mawr, Pennsylvania 19010.

SELL!NG: Dartnell. 360 Hiatt Drive, Palm Beach Gardens, FL 33418

The Customer Service Professional: Kaset International. 8875 Hidden River Parkway, Tampa, Florida 33637-1034.

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