Value Added Customer Service
The Employees Guide for Creating Satisfied Customers
by Tom Reilly
Out of Print
Customer service is more than a department. It’s the attitude that everyone is responsible for customer satisfaction. Value Added Customer Service promotes a simple philosophy of exceeding customer expectations and a positive attitude toward serving customers: serving is a privilege, not a pain. Companies that fail to provide Value Added Customer Service scramble to recover the business they lose every year to customer defections. Here are some of the topics covered in this book:
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Who is responsible for customer satisfaction? Everyone!
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The barriers to effective serving.
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The importance of internal customer service.
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How to deliver Value Added Customer Service.
Book: $11.95 ISBN 0-8092-3190-5