Customer Service Is More Than a Department . . . It's an attitude!
This is the theme and title of Tom Reilly's book.
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Develop the customer service attitude!
Customer satisfaction has been trending downward in recent years. Current research shows that most people believe we are more rude as a society than we were ten years ago. We have lost something as a culture—a politeness and concern for others, taught us by our parents. Yet, common sense dictates that fundamental to our serving others is a belief that we must treat each other with respect. There is a greater awareness today for the importance of providing good customer service, but paying lip service to customer service runs the risk of its becoming a cliché.
This book is for managers, business owners, salespeople, customer service representatives, operations employees, production workers, administrative assistants, trainers, engineers, credit department associates, and human resources. It's for everyone at all levels in a company whether it's a business, government agency, healthcare provider, school, or especially those institutions where they feel they are doing the customer a favor by being there. If you serve people, this book is for you.
Paperback edition
Price: $11.95 (Plus shipping and handling)
Publisher: Motivation Press
ISBN: 0-944448-25-9
98 pages
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